Call-out charge and minimum total
Item prices shown are guide prices for standard room and item sizes; a £30 call-out charge is added, minimum £90 per visit, and the final quote is confirmed before booking.
Cancellations
A £40 cancellation fee applies if you cancel less than 24 hours before your confirmed appointment.
Parking and congestion charges
You may be asked to cover parking costs if free parking or a visitor permit is not available. Any applicable congestion charge may also be payable.
Stain removal
We will do our best to remove or improve stains, but complete removal cannot be guaranteed. Permanent damage to the material or its original colour may remain after cleaning.
Payment
The full agreed price remains payable even if a stain cannot be removed or improved.
Our re-clean guarantee
If you are not satisfied, please let us know within seven days of the work being completed. We will offer a free re-clean.
By booking an appointment, you agree to these terms and conditions. Please contact us before booking if you have any questions.