Answers to common questions about carpet care and our cleaning process. For a price or advice about your carpet, get in touch.
Cleaning frequency and care
How often should I have my carpet professionally cleaned?
We recommend professional cleaning about once a year. In a busy home, especially one with children or pets, every six months may be more suitable. The right interval depends on use and the carpet manufacturer’s care advice.
Should I wait as long as possible before cleaning my carpet?
No. Dirt trapped in the pile can rub against carpet fibres as people walk over it. Regular vacuuming and timely professional cleaning help keep the carpet looking its best, especially in high-traffic areas.
Why is vacuuming important?
Frequent, thorough vacuuming removes dirt before it builds up and dulls or wears the carpet fibres. Focus on busy areas and use entrance mats to reduce the dirt brought indoors.
What type of vacuum cleaner should I use?
Choose a good-quality vacuum suited to your carpet. A rotating brush or beater-bar can help loosen dirt from many carpet piles, but check the manufacturer’s advice first, as some fibres need gentler care.
How can I maintain my new carpet warranty?
Follow the manufacturer’s care instructions. In general, vacuum regularly, deal with spills promptly and arrange professional cleaning at the intervals stated in your warranty. Keep records of any cleaning if your warranty requires them.
Drying and common concerns
Can water damage a carpet?
Excess moisture or poor extraction can cause problems. We use suitable equipment and extraction to limit the water left in the carpet, while taking the carpet’s material and condition into account.
How long will my carpet take to dry?
Drying time varies with the carpet, airflow, temperature and humidity. We’ll advise you after cleaning. If you need to walk on it while it is still damp, take care and follow the cleaner’s instructions.
Will the underlay or subfloor get wet?
Our cleaning process aims to rinse the carpet fibres and extract the moisture without soaking the underlay or subfloor. Existing damage, carpet construction and the amount of soiling can affect the result, so we assess the area first.
Will my carpet get dirty more quickly after cleaning?
Proper rinsing and extraction help remove cleaning residue that can attract dirt. Everyday use will still soil a carpet over time, so continue regular vacuuming after it dries.
Could cleaning shrink my carpet?
Some carpet constructions, especially older carpets with jute backing, can shrink if over-wet. We assess the material and use an appropriate method and extraction to reduce that risk.
