Carpet cleaning FAQ

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Jennifer Breanne Birdsall
Jennifer Breanne BirdsallGoogle review
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Really happy with the service received. We had cream carpets that had been neglected for several years and they looked almost brand new by the end. The cleaner took great care and did a fantastic job. Would absolutely recommend!
Christie Ellinas
Christie EllinasFacebook
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The team were professional and gave great advice as to what could and couldn’t be cleaned. My daughters bedroom had makeup stains all over and they removed them. So very pleased with the team and great value!!
Jennifer Day
Jennifer DayGoogle review
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Brilliant service. Arrived on time, very courteous, professionally and beautifully cleaned carpets, in short time with no fuss. Will use again in a heart-beat.
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Carpet cleaning question and answers ( FAQ )

I’ve heard it’s best to put off having your carpet cleaned as long as possible, is this true?

No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpets’ fibres. The higher the traffic in a given area, the more often the carpet will need cleaning.

How often should I clean my carpet?

How often should I clean my carpet?

How often should I clean my carpet?

We recommend professional cleaning at least once a year. If you have a pet and children at home, then every six months would be ideal.

Visit our website for carpet cleaning prices and more information.

Why is professional cleaning important?

When vacuuming no longer removes all of the soil or you have not been able to remove spots following the recommended carpet care and cleaning procedures, it’s time to have your carpet cleaned by a trained and qualified professional Deep Steam Cleaner. At Deep Steam Clean, we know the latest information on carpet construction, carpet care products, and safe, effective cleaning methods to help maintain carpet beauty. For this reason, we recommend, and most carpet manufacturers’ warranties require periodic professional cleaning.

How can I maintain my new carpet warranty?

There are three key things to do to maintain your new carpet warranty:

1. Vacuum frequently

2. Clean spills promptly

3. Have periodic professional carpet cleanings

I know regular vacuuming is important. What type of vacuum should I use?

A good vacuum cleaner is essential in prolonging the life of your carpet. Almost any vacuum cleaner can remove surface dirt, but only a quality machine can effectively remove the soil embedded in the pile. We recommend using a vacuum cleaner with a rotating brush or beater/brush combination that agitates the carpet pile to loosen embedded dirt.

Why is vacuuming important?

The most important thing you can do to keep your carpet looking great is to vacuum it thoroughly and frequently, particularly in high-traffic areas. Vacuuming helps remove dirt particles which dull the carpet’s appearance and damage the carpet fibres. Also, use walk-off mats at entrances to minimise dirt particles tracked onto the carpet and to reduce soil accumulation.

Does carpet protector really work?

Absolutely. Carpet protector is an outstanding product that Deep Steam Clean Carpet & Upholstery cleaning professionals recommend highly. Most new carpet has a protector on it – applied by the carpet manufacturer. However, protector wears off because of foot traffic on the mat, frequent vacuuming, etc.

I’ve heard water can ruin carpets. Is that true?

No. What harms carpet is poor quality machinery that doesn’t remove enough of the water to allow the carpet to go through the drying
process properly.

Why is the 3-step hot water extraction the method most carpet makers recommend?

In order to get anything truly clean, you need to use water to flush out the cleaning agents and dirt. Hot water extraction is the method that uses a flushing process to remove dirt. (Imagine washing your clothes and not rinsing them. That’s what happens to carpet cleaned without the hot water extraction method.) The Deep Steam Clean’s Three-Step Deep Cleaning system uses a three-step cleaning process: a pre-conditioning cleaning spray to loosen soil and a combination hot water fibre rinse and a powerful vacuum to extract and remove both the cleaning solution and the dirt. We then recommend an application of ultra care™ Four guard Carpet and Upholstery Protector (optional) and/or Ultra Care™ Fresh Scent Plus+ Carpet Deodorizer (optional). Reapplying the carpet protector helps restore protective properties to your carpet, making it easier to care for.

How long will it take my carpet to dry?

Factors like carpet material and type, and the relative humidity in your home affect the drying time. It can take from 45 to 2 hours to be completely dry, but you can walk on it right after cleaning, if necessary.

When Deep Steam Clean, cleans my carpet, does the padding or sub-floor get wet?

No. While the Deep Steam Clean’s Three-Step Deep Cleaning system does use a very powerful, deep-cleaning fibre rinse, the system extracts the rinse, the cleaning solution and the dirt very effectively in the same step. That gets your carpets as clean as possible while leaving your padding and
sub-floor dry.

I’ve heard that once you clean a carpet it gets dirty quicker. Is that true?

Not with the Deep Steam Clean three-Step Deep Cleaning system. Residue that gets left in the carpet from inferior cleaning processes is what causes rapid re-soiling. Our three-step deep cleaning process uses pressurized hot water and advanced cleaning agents to loosen soil. Then we remove the dirt and the cleaning solution with a pH-balancing rinse and a powerful vacuuming, leaving your carpet soft and clean.

Will the Deep steam clean Three-Step Deep Cleaning system shrink my carpet

No. Years ago, some carpets would shrink when cleaned because manufacturers used jute as a backing. Jute is a natural fibre that can shrink when it gets excessively wet, and old steam-cleaning equipment would sometimes cause that kind of over-wetting. Today, nearly all carpet has a synthetic backing, which helps prevent shrinking. In addition, our powerful extraction equipment helps prevent the carpet backing from getting excessively wet.

Our cleaning solutions & methods

  • Environmentally safe
  • Organic
  • Non-toxic
  • Pet & children Friendly
  • Steam cleaning methods
  • Dry cleaning methods
  • Fastest drying technology
  • Scotch guard protection
  • End of tenancy carpet cleaning

Affordable prices

Minimum £30 call out charge will be added to all the price in the price list. 

Treatments & services

  • Steam cleaning
  • Stain removal treatment
  • Anti-bacterial treatment
  • Deodorising treatment
  • Fastest drying technology
  • Scotch guard protection
  • Free consultation
  • Free quotation
  • Emergency appointment